Warranty

Product Warranty Policy

All products purchased from the ALLPOWERS official online store operated by us are covered by the following limited warranty. The warranty period is calculated from the date of arrival of the product and you are deemed to have accepted the warranty terms by using the product.

If the product is defective or defective due to our company's fault, we accept an exchange. After receiving the product, please contact us via the "Contact Us" form within 30 days for a replacement. Please note that the warranty on ALLPOWERS products is limited to the original purchaser and is not transferable to other owners. Please note that for customer convenience we do not accept returns or exchanges.

ALLPOWERS sells products on the Global Official Website, ALLPOWERS UK Official Website and ALLPOWERS UK Official Website. If you buy from another online store or seller, we cannot guarantee the quality of the product, so it is not covered by the official manufacturer's warranty. If you have any questions about product defects, please contact the point of sale.

*In order to receive the guarantee, an invoice or order confirmation email is required that clearly shows the order number, product details, price and sales channel at the time of purchase.

ALLPOWERS Product Warranty Registration Form

The warranty period is 24 months from the date of purchase, but ALLPOWERS only needs to register the product on the official website to extend the warranty period of some products, so that customers who buy ALLPOWERS products can use them longer and with more peace of mind. usable. For details, please refer to the “List of Quality Guarantee Items and Guarantee Periods”.

A) 5 year limited warranty
R4000, R600, S2000 PRO, S2000, S1500, S700 solar generator and portable power stations

B) 2 year limited warranty
S300, S200 solar generator and portable power stations

Product Registration Link: https://iallpowers.com/pages/warranty-register

[Exception]


The guarantee does not apply if any of the following conditions apply.

・When the product warranty expires

・ Defects or malfunctions caused by misuse, unauthorized modification, disassembly of the product, or non-observance of our company's operating instructions and manuals, or malfunctions or damage caused by overheating, liquids or other external factors.

・When the guarantee cannot be presented or when the guarantee is rewritten.

・In case of damage caused by improper storage or use

・When the damage was caused by factors other than force majeure (lightning, fire, earthquake, flood, etc.).

・Products damaged, damaged, lost or stolen due to reliability or compatibility issues, or products provided free of charge when unauthorized third-party parts are used