Shipping Policy
Shipping Policy
Shipping of orders
We will process your order within 2-4 business days.
Your packages are usually delivered 2-7 business days after the order is processed.
We will send you any notifications regarding your order by email.
Power plants are usually delivered by express delivery such as DHL/DPD/RABEN, solar modules are usually delivered by DHL/DPD.
Free shipping & delivery time
Free shipping for every order in the ALLPOWERS shop.
Normally we ship the products from our German warehouse free of shipping costs and taxes.
Where is shipping?
We can send packages within the EU.
Please don't worry, the products will match your local voltage and plug type.
If you place an order with solar panels and portable power station, we will split it into 2 packages.
EU Courier:
Portable power station: DPD/RABEN (delivery takes 2-5 working days)
Solar modules: DHL/DPD (delivery takes 3-5 working days)
delivery address
It is crucial to provide us with a complete and correct address. We cannot change your shipping address once your shipment has been prepared or orders have been shipped.
If a package is returned to us due to an incomplete or incorrect address provided by you or your agent, we will contact you immediately for a correction and your package will be reshipped but with additional shipping charges.
You should provide us with a daytime phone number on each order. Sometimes packages are returned to ALLPOWERS as undeliverable. If the delivery person returns the undeliverable package to ALLPOWERS, please contact ALLPOWERS customer service to make an arrangement for reshipment.
We deliver free of charge to the following countries:
Europe: France, Italy, Spain, Germany, Russia, Portugal, Netherlands, Belgium, Sweden, Romania, Finland, Czech Republic, Denmark, Latvia, Estonia, Bulgaria, Poland, Luxembourg, Croatia, Slovakia, Slovenia, Lithuania, Belarus, Hungary, Austria, Greece, Australia.
We can also ship to other countries, please contact us by email at service@allpowers.de.
A notice:
In rare cases, customs fees may be charged on orders by your government, not our website. You are responsible for these charges. We apologize for any inconvenience, but we have no control over customs authorities in your country or elsewhere. Contact your local customs office for more information on customs fees, duties and taxes.